Frequently Asked Questions
Everything you need to know about our high-quality remanufactured and new office furniture.
What is the difference between remanufactured and used chairs?
Unlike 'used' chairs that are sold as-is, our remanufactured chairs undergo a rigorous restoration process. We disassemble the chair, steam clean the frame, install new high-density seat foam, replace the fabric with heavy-duty commercial grade material, and install new casters and gas cylinders.
How long does shipping take for my office chair?
Most of our chairs are built to order. Standard lead times are typically 3-5 business days for production, followed by 1-5 days for transit via FedEx Ground, depending on your location within the United States.
Do you offer a warranty on remanufactured products?
Yes, we stand behind our work. Most of our remanufactured Steelcase and Herman Miller chairs come with a 12-year 'bumper-to-bumper' warranty, which covers all components including the fabric, foam, and mechanical parts.
What is your return policy?
We offer a 30-day no-hassle return policy. If you are not satisfied with your chair, you can return it within 30 days of receipt. We even provide a pre-paid return shipping label and do not charge restocking fees, ensuring a risk-free trial in your home office.
Does my chair arrive fully assembled?
To prevent shipping damage and reduce shipping costs, our chairs arrive partially unassembled. However, assembly is very simple and typically takes less than 10 minutes with no special tools required. We provide step-by-step video instructions for every model we sell.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Affirm, allowing you to pay for your ergonomic investment over time.