Returns & Exchanges Policy

At Crandall Office Furniture, we stand behind the quality of our remanufactured and new seating with a 30-day trial period. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your home office setup is perfect.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and receive your prepaid shipping label.

• 2.
  Pack Your Item

  Carefully disassemble the chair if necessary and place it back in its original heavy-duty shipping box with all original protective packaging materials.

• 3.
  Ship It Back

  Affix the provided return shipping label to the outside of the box and drop it off at the nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item to confirm its condition, we will issue a full refund to your original payment method within 5-7 business days.